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Need a hand??


Email us on:  

contact@soocas.com

  • Shipping
  • Product
  • Order
  • GIveaway and  Promos

1.Which countries do you ship to?

We ship to most countries worldwide!


Refer to the shipping below for the respective cost and estimated shipping time for each country.


Complimentary Shipping: Standard order over $49.99


EUROPE (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 20-25 Bus Days

$12.99 - Standard order $0.00–$49.99 about 20-25 Bus Days

$21.99 - Expedited order 15 Bus Days


US (Shipped from US)

FREE - Standard order over $49.99 about 3-5 Bus Days

$6.99 - Standard order $0.00–$49.99 about 3-5 Bus Days

$17.99 - Expedited order 1-2 Bus Days


US (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 15-25 Bus Days

$8.99 - Standard order $0.00–$49.99 about 15-25 Bus Days

$22.99 - Expedited order 10-20 Bus Days


North America (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 15-25 Bus Days

$8.99 - Standard order $0.00–$49.99 about 15-25 Bus Days

$22.99 - Expedited order 10-20 Bus Days


Southeast Asia (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 15-25 Bus Days

$6.99 - Standard order $0.00–$49.99 about 15-25 Bus Days

$20.99 - Expedited order 10-20 Bus Days

2.Will I be charged any VAT or import duties? 

For Standard Shipping to the US:

If you are located in the United States, we can assure you no import taxes will be incurred. Orders in the United States are shipped domestically.


For Standard Shipping within EU:

If you are located within EU, customers will be responsible for any duty/tax charges if they have placed an order from our website that is intended to be shipped to a country within EU.


If you are located outside of the EU or the United States, you assume the responsibility of an importer. For the exact amount of these charges, please consult your local customs office before purchase as we will not be able to cover for these charges.


For Shipping

Duty / VAT taxes may happen for any country and you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, you might be denied any refund to cover the additional costs this might incur even if you do not receive the product.


Any possible import duties, taxes, and charges are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. The carrier will not return such package to us until these fees are properly paid. If the package is refused or abandoned at customs, we will remain the rights to deduct it from the initial refund amount.

3.How long will it take from the minute I order to when I receive the parcel?

It depends, but we will do our best to make sure your order is processed and shipped ASAP.


We ship our orders Monday through Friday. Since we pack per order, it usually takes about 2 to 3 business days for us to fulfill and ship the order.


(Due to the high volume of Black Friday, it might take 5 to 10 business days before your order got fulilled. Sorry for any inconvenience and thank you for your patience!)


Once shipped, you will receive a shipping confirmation, followed by a tracking number update once available. Then it is out in the web of shipping logistics where we have minimal to no control. 

4.Where is my order shipped from?

If you are placing an order to the United States, it will be dispatched from our main warehouse in United States. Then the package will be forwarded via USPS or UPS to you.


*Please note your order will be dispatched from China if the stock in United States is out.


If you are shipping to North America, it will be dispatched from our warehouse in China via Yun Express.


If you are shipping to Europe, your order will be dispatched from our main warehouse in China via Yun Express.


If you are shipping to Southeast Asia will be dispatched via Yun or J-net Express.


Updated EU Shipping Policy:

If you are located within EU, customers will be responsible for any duty/tax charges if they have placed an order from our website that is intended to be shipped to a country within EU.


Duty / VAT taxes may happen for any country and you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, you might be denied any refund to cover the additional costs this might incur even if you do not receive the product.


Any possible import duties, taxes, and charges are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. The carrier will not return such package to us until these fees are properly paid. If the package is refused or abandoned at customs, we will remain the rights to deduct it from the initial refund amount.

1.Does my product have a warranty?

Any product ordered from https://soocastech.com can be returned for a full refund within 30 days from the date the product is purchased. After this period, the product will not be eligible for exchange or refund. We offer free and easy returns for only manufacturer's defect orders. Please contact Customer Support on contact@soocas.com to schedule the return and receive a prepaid return label.

Expedited and Priority shipping charges from the original order are non-refundable.


Once you notify us that you would like a return, we will email you a pre-paid return label within 4 business days.Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).

1.Can I change my order?

Yes, you can!


We know sometimes people realize they chose the wrong product! But don’t worry, we’re here to help! However, we’re only able to change your order while it’s still in our warehouse.


If you need to change your order, please contact our Support team via the email in 24hrs.


Please note, after our Customer Service team confirms the change to your order, the production and delivery deadlines will take the same amount of time as if you just placed the order.


*That will only be applied if your order hasn't been shipped already.

2.My order already went through. Can I add items to this order?

You can add items under these circumstances:


1.Your order has not been shipped at the time you request to add an item. Please reach out to our Customer Support team at contact@soocas.com


2.You could place an new order to add items.

3.Can I change my delivery information?

Well, you can under certain conditions:


- If your order is still in our warehouse, you can request our r Customer Support team to modify your details via contact@soocas.com;


- If the order has already been shipped, the changes made by the customer will only be valid for future purchases. 

4.Can I change my registration information? 

Sure! If you wish to change your registration information, you have to access your account by clicking on "My Account - Edit Info". Make any changes you want to and click on "Update".


ATTENTION: Changing registration data will not change the delivery/billing address of already-placed orders. If you want to change your info after placing your order on our website, please note that:


- If your order is still in our warehouse, you can request our Customer Support team to modify your details via contact@soocas.com;


- If the order has already been shipped, the changes made by the customer will only be valid for future purchases.

5.What changes due to the coronavirus (COVID-19) outbreak?

Dear customer,


You, of course, must be aware of the COVID-19 pandemic. A lot of countries worldwide took measures as an attempt to stop - or at least to slow - the virus spread. Some of them include putting cities in quarantine or even a full lockdown and this affects several industries and economics aspects.


At Soocas, we are following the government recommendations and most of our factory workers are divided into shifts, which reduces the number of people working to pack, and ship the orders. For this reason, it is likely to some of our orders to face a delay.


There is also the possibility of shipping delays. With all the companies in the world adopting very similar measures, the shipping companies are also decreasing their staff and it can affect the time your order takes to be delivered after it leaves our warehouse. Please notice that we ship to almost every country in the world and they may have been adopting different rules for shipments coming from abroad. So we strongly suggest you consult what are your countries recommendations for this period. If your order has already been shipped, please consider waiting longer before claiming your order - we recommend up to two week or so.


In case you don't receive your order even after waiting for a longer time, you can contact our Customer Support Team to know what are the options we have for you, but, anyway, we need to state in advance that we had to expand the time for the customers to ask for a refund or a resend due to lost orders: refund and resends requests starting will be done only after 30 days from the shipping date.


We understand this is an unprecedented situation and for this same reason, we count on your comprehension to deal with it all together.


Please stay home, stay safe.


Team Soocas

1. GIVEAWAY FAQ

You guys have demanded more giveaways? Well... your wishes are our command, here are some simple rules to participate in our new giveaway! *Psst* YOU GUYS ARE GONNA LOVE IT.


First things first, what are the rules to enter and participate in the giveaway?

You have two choice to enter our giveaway:

1.Go over to our instagram page (@soocas_global) and follow us. We generally throw giveaway every motth, keep your eyes on our post!

2.Sign up and subscribe our email be the first to know about our giveaway, new arrivals, special offers and other cool news.


And what's your prize in giveaway?

Well, well, it depends, but ir would be our product. Isn't it AMAZING!?


When will I get to know about the winners for the giveaway?

We will announce the winners within 24 hours end of he giveaway in our instagram post and story (@soocas_global). Stay tuned, you don't wanna miss it if you are one of the lucky winners!


Will the winners be publicly announced on your Instagram Page?

Yep, we will announce them in our @soocas_global instagram page. We want to show off our winners to the world!


If I am the winner, how can I claim the prize?

Here are the steps to claim your gift:

1. Send an email to contact@soocas.com within 3 days to claim your gift with your shipping details include your Instagram name, shipping name, shipping address and contact number.

2. This is optional, but if you’re as excited as we are about your win, take a selfie with our product and share it on Instagram and @us! Definitely we are happy to share your photo and tag you.


Information:

There may be shipping restrictions depending on the country of residence of the winners. In addition, we will not pay any taxes that may be collected in the country of the winners.


Love,


Soocas

SHIPPING


After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 pm GMT+8 will not be shipped out until the next business day. If you order after 3 pm GMT+8 on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included). Please refer to the chart below for rates/times.

RETURNS


Your satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're more than happy to help.


Any product ordered from https://soocastech.com can be returned for a full refund or store credit within 30 days from the date the product is purchased. We offer free and easy returns for only manufacturer's defect orders. Please contact Customer Support on contact@soocas.com to schedule the return and receive a prepaid return label. Expedited and Priority shipping charges from the original order are non-refundable. Once you notify us that you would like a return, we will email you a pre-paid return label within 4 business days.Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).


Need a hand?


Email us on: 

contact@soocas.com