Shipping & Returns

Need a hand??


Email us on:  

contact@soocas.com

SHIPPING


After your payment is verified, US order may take up to 3 days to process and ship your order, other areas order may take more than 3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 1 pm GMT+8 will not be shipped out until the next business day. If you order after 1 pm GMT+8 on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).


Complimentary Shipping: Standard order over $39.99



US (Shipped from US)

FREE - Standard order over $39.99 about 3-5 Bus Days

$6.99 - Standard order $0.00–$39.99 about 3-5 Bus Days

$17.99 - Expedited order 1-2 Bus Days


US (Shipped from China)

FREE - Standard order over $39.99 (non tracked) about 15-25 Bus Days

$8.99 - Standard order $0.00–$39.99 about 15-25 Bus Days

$22.99 - Expedited order 10-20 Bus Days


About VAT:

For Standard Shipping to the US:

If you are located in the United States, we can assure you no import taxes will be incurred. Orders in the United States are shipped domestically.


RETURNS


These are SOOCAS’s Overall Return Guidelines applicable only to products purchased by you directly from our official website: https://soocastech.com and official Amazon store: https://www.amazon.com/soocas. All returns must meet the overall guidelines in order for the individual return policy to apply. We work hard to guarantee your satisfaction and make sure our products arrive in perfect condition, but if you discover a fault with an item you received please follow these steps:


● Please contact Customer Support at contact@soocas.com with the reason of return and take pictures/videos of the defect & your purshase history, within 30 days from receiving your order.

 Refund for purchased items may be subject to a confirmation on the faulty item.


 We offer free and easy returns for only manufacturer's defect orders. Expedited and Priority shipping charges from the original order are non-refundable.


● Products that are received by SOOCAS in any of the following conditions are not eligible for return and may be rejected:

  • Any product not purchased from official SOOCAS store

  • Any product that does not exhibit the described reason for the return

  • Any product that is returned without all of the original packaging

  • Any product that did not apply for a return or exchange in advance


● Refunds on the returns described by the items above maybe rejected.


● Refunds will be done in the original form of payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).


● The return address will be provided after application. 


For more details, please check our Warranty page.


SHIPPING


After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 pm GMT+8 will not be shipped out until the next business day. If you order after 3 pm GMT+8 on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included). Please refer to the chart below for rates/times.

RETURNS


Your satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're more than happy to help.


Any product ordered from https://soocastech.com can be returned for a full refund or store credit within 30 days from the date the product is purchased. We offer free and easy returns for only manufacturer's defect orders. Please contact Customer Support on contact@soocas.com to schedule the return and receive a prepaid return label. Expedited and Priority shipping charges from the original order are non-refundable. Once you notify us that you would like a return, we will email you a pre-paid return label within 4 business days.Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).


Receive a faulty item?

If you receive a faulty or damaged item, please reach out to our Customer Support team at contact@soocas.com and our customer service will help resolve the issue. 


Warranty

If you receive a faulty or damaged item, please reach out to our Customer Support team at contact@soocas.com and our customer service will help resolve the issue.

Can I cancell or change my order?

This will only be applied if your order hasn't been shipped already. If you need to change your order, please contact our Support team via email contact@soocas.com in 24hrs.

How long will it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 4 business days.Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).

Need a hand?


Email us on: 

contact@soocas.com

99.99% Sanitization rate

Super UVC Sanitization tech: specifically designed to kill toothbrush freaky bacterias. SOOCAS has been clinically proven to provide up to 99.99% in 5 mins.

180 days long lasting

Brand new super power saving tech, 6 hours TPEY-C fast charge up to 180 days*



*Based on 2 minute in GENTLE MODE of daily use.