Shipping & Returns

Need a hand??


Email us on:  

contact@soocas.com

SHIPPING


After your payment is verified, US order may take up to 3 days to process and ship your order, other areas order may take more than 3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 1 pm GMT+8 will not be shipped out until the next business day. If you order after 1 pm GMT+8 on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).


Complimentary Shipping: Standard order over $49.99


EUROPE (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 20-25 Bus Days

$12.99 - Standard order $0.00–$49.99 about 20-25 Bus Days

$21.99 - Expedited order 15 Bus Days


US (Shipped from US)

FREE - Standard order over $49.99 about 3-5 Bus Days

$6.99 - Standard order $0.00–$49.99 about 3-5 Bus Days

$17.99 - Expedited order 1-2 Bus Days


US (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 15-25 Bus Days

$8.99 - Standard order $0.00–$49.99 about 15-25 Bus Days

$22.99 - Expedited order 10-20 Bus Days


North America (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 15-25 Bus Days

$8.99 - Standard order $0.00–$49.99 about 15-25 Bus Days

$22.99 - Expedited order 10-20 Bus Days


Southeast Asia (Shipped from China)

FREE - Standard order over $49.99 (non tracked) about 15-25 Bus Days

$6.99 - Standard order $0.00–$49.99 about 15-25 Bus Days

$20.99 - Expedited order 10-20 Bus Days

 

About VAT:

For Standard Shipping to the US:

If you are located in the United States, we can assure you no import taxes will be incurred. Orders in the United States are shipped domestically.


For Standard Shipping within EU:

If you are located within EU, customers will be responsible for any duty/tax charges if they have placed an order from our website that is intended to be shipped to a country within EU. 

RETURNS


Your satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're more than happy to help.


Any product ordered from https://soocastech.com can be returned for a full refund within 30 days from the date the product is purchased. We offer free and easy returns for only manufacturer's defect orders. Please contact Customer Support at contact@soocas.com to schedule the return and receive a prepaid return label. Expedited and Priority shipping charges from the original order are non-refundable.


Once you notify us that you would like a return, we will email you a pre-paid return label and return address within 4 business days. Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).


For more details please check our Warranty page.


Note:Please note that for any return application, please contact contact@soocas.com attached first. Any return or exchange without prior application will not be accepted.

SHIPPING


After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 pm GMT+8 will not be shipped out until the next business day. If you order after 3 pm GMT+8 on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included). Please refer to the chart below for rates/times.

RETURNS


Your satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're more than happy to help.


Any product ordered from https://soocastech.com can be returned for a full refund or store credit within 30 days from the date the product is purchased. We offer free and easy returns for only manufacturer's defect orders. Please contact Customer Support on contact@soocas.com to schedule the return and receive a prepaid return label. Expedited and Priority shipping charges from the original order are non-refundable. Once you notify us that you would like a return, we will email you a pre-paid return label within 4 business days.Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).


Receive a faulty item?

If you receive a faulty or damaged item, please reach out to our Customer Support team at contact@soocas.com and our customer service will help resolve the issue. 


Warranty

If you receive a faulty or damaged item, please reach out to our Customer Support team at contact@soocas.com and our customer service will help resolve the issue.

Can I cacell or change my order?

This will only be applied if your order hasn't been shipped already. If you need to change your order, please contact our Support team via email contact@soocas.com in 24hrs.

How long will it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 4 business days.Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).

Need a hand?


Email us on: 

contact@soocas.com